What can I buy with my discount?
Your lifetime discount applies to all applicable accessories and Dualtron spare parts in our store, including everything from spare tires and chargers to new motors and batteries.
What do you mean by “dedicated” customer support?
When we say dedicated, we don’t just mean they’re here for you 24/7. We mean that you’ll talk to the same person, as often as humanly possible, every time you reach out, that way they’ll already be familiar with you and your scooter. In addition to live chat, email, and phone, you can stop by one of our brick-and-mortar locations for more assistance.
What does the warranty actually cover?
The warranty covers manufacturer defects of the main components of the electric scooter for one year from the date of purchase, including the motor, battery, controller, voltmeter and LCD display. For specific details, read here.
What are scooter mods?
“Mods” are modifications that you make to the scooter’s configuration and/or design, and can include installing a steering damper, upgrading tires or brakes, or more serious mods (like rebuilding the headset). For most electric scooters, modifications are restricted and some can invalidate the warranty.
Doesn’t modding the scooter void the warranty?
Not when it comes to VORO approved mods to Dualtron scooters! Our technicians can complete mods for you or you can complete the mods yourself, but approved mods would not void your warranty with us. We’re here to do the repairs for you, or can help walk you through the process in our tutorial videos.