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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
EMOVE RoadRunner Pro
The EMOVE RoadRunner Pro has an out of the box top speed of 25kph*. The actual unlocked top speed is 80kph. There are no additional steps required to unlock the Roadrunner Pro's true top speed.
I didn't have a chance to use it yet, but it's nice to know that if I need help with my scooter I can rest assured I'll get this help.
Just two improvements I would recommend an adjustable height handle bar and a metal support for the annoying rear fender flap ! Come on that would be such an easy fix
Purchase the scooter which came defective wouldn't charge. Their customer support had me a shipping label to return it that day. And they even granted me a full refund with no restocking fee as they didn't have the same model in stock to replace the defective one .
I got my scooter in 2-days after ordering, and it came in secured packing. No issues with the scooter or the package coming damaged. I'm pleased with the scooter. It's more than what I expected. Voro Motors' pricing is the best out there, and the additional free 3-yeat extended warranty is the icing on the deal. I had inquiries before purchasing, and they were answered immediately -- the very friendly and helpful staff is a BIG PLUS and cannot be overlooked by any retailer! I highly recommend them if you're thinking about getting a scooter. Kudos to Deb -- you're awesome!
Firstly, I’m not a person that gives online reviews, but I’ve been so impressed with Voro’s customer support I felt they deserved it. I received my new scooter and had a couple of issues (bent brake rotors and the throttle wouldn’t engage. I called customer support and they helped me troubleshoot and figure out the brake sensor needed to be adjusted. They provided me guidance on the call and managed to resolve that issue. They also shipped out replacement rotors. The scooter is working great, and they’ve been super responsive to any follow questions I’ve had. 100% recommend buying from Voro as good customer support is rare these days, and makes all the difference when you’re spending some decent money.