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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
I didn't have a chance to use it yet, but it's nice to know that if I need help with my scooter I can rest assured I'll get this help.
L
Lonnie Serrano
Awesome
Just two improvements I would recommend an adjustable height handle bar and a metal support for the annoying rear fender flap ! Come on that would be such an easy fix
J
James Joseph
Great customer support
Purchase the scooter which came defective wouldn't charge. Their customer support had me a shipping label to return it that day. And they even granted me a full refund with no restocking fee as they didn't have the same model in stock to replace the defective one .
J
Jan Santiago
Very helpful staff, easy transaction, and fast shipping.
I got my scooter in 2-days after ordering, and it came in secured packing. No issues with the scooter or the package coming damaged. I'm pleased with the scooter. It's more than what I expected. Voro Motors' pricing is the best out there, and the additional free 3-yeat extended warranty is the icing on the deal. I had inquiries before purchasing, and they were answered immediately -- the very friendly and helpful staff is a BIG PLUS and cannot be overlooked by any retailer! I highly recommend them if you're thinking about getting a scooter. Kudos to Deb -- you're awesome!
A
Alan Humphrey
Great customer support!
Firstly, I’m not a person that gives online reviews, but I’ve been so impressed with Voro’s customer support I felt they deserved it. I received my new scooter and had a couple of issues (bent brake rotors and the throttle wouldn’t engage. I called customer support and they helped me troubleshoot and figure out the brake sensor needed to be adjusted. They provided me guidance on the call and managed to resolve that issue. They also shipped out replacement rotors. The scooter is working great, and they’ve been super responsive to any follow questions I’ve had. 100% recommend buying from Voro as good customer support is rare these days, and makes all the difference when you’re spending some decent money.
