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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
The service was great & quick didn’t expected to get my scooter back so quickly everything was explain to me clearly about the problem & what was fix
C
Carter Nordium
Fast shipping for spare parts
Needed an MPSE controller, got to me in just under 3 days. Super convenient and Voro is always a stand-up team of fellow riders.
Z
Zachary Paull
Replacement Controller
The Brooklyn team did a great job at replacing the part. The only negative was the lack of communication. I had to call a couple of times. I understand they were backed up a bit as it seems a bunch of people got caught in a rain storm and their electrical shorted out. However, I quick call or email letting me know what the issue was and how it was going would have been nice. I was not sure if it was the controller or if the battery was shot. thankfully it was just the controller.
Otherwise they did a great job and were very helpful in explaining what the issue was when i went to pick it up.
A
ANTONIO MARTE
60V 27A Controller for Mantis Pro SE
C
Casey Corning
Great buy!
I had bought an off brand dual motor Electric scooter and roasted the cheap controllers right after I got it. I had replaced multiple stock controllers after, but kept burning those out. I was hoping to find a comparable Controller that was higher quality and would be compatible with my scooter. After doing enough market research in found the Kaaba Mantis to be as close as I could get for matching up parts.
After installing the new Kaaba Mantis Controller, I’ve found an improved acceleration experience and throttle response.
I’m very pleased with my purchase. Thank you Voro Motors and thank you Kaabo.
