Shipping Policy

VoroMotors Shipping Policy

VoroMotors (heretofore referred to as “VORO”) will make every attempt to complete orders within the allotted time limit after accepting them. Regrettably, occasionally unforeseen circumstances like bad weather, shipment delays, a lack of materials, and other variables affect our ability to fulfil as promised. We kindly ask for your understanding that, unfortunately, VORO cannot be held responsible for such delivery delays.

In order to validate orders and maintain the security of transactions, VORO may need to get in touch with customers, which could lead to delays. Availability of the inventory and distance from our warehouse can also affect the transit time.

Free Shipping within Australia

We provide free shipping to Australian customers across the country.

At VORO, we offer free shipping for all customers within Australia. If, for some reason, the cost of the electric scooter is waived, your order will be ineligible for free shipping. Some examples for the scooter’s cost being waived include winning a giveaway, getting a replacement scooter, and the like. 

If you live in the United States or anywhere else in the world and would like to shop in our store, please shop on our US websitehere

Restrictions to Free Shipping Policy

The following products are ineligible for free shipping:

How We Process Orders

All orders placed through our website are normally processed and shipped the same business day, but unforeseen delays like invalid delivery addresses could cause delays of up to two business days. The majority of the time, orders placed between 9 AM and 3 PM AEDT/AEST on Monday through Friday are processed and shipped out the same business day. Orders placed after 3 PM Australian Eastern Time will normally begin processing and ship the following business day. On weekends, no orders are handled or dispatched.

Estimated Processing Time

The majority of orders for electric scooters are handled using ground shipping, and the typical delivery period is two to four business days.The estimated shipping time does not account for any processing time or the time needed to answer any additional questions from the customer.

Please note:The estimated shipping time is simply an estimate, and there may be unanticipated delays brought on by unforeseen circumstances, such as inclement weather, natural disasters, a lack of resources (trucks and drivers), accidents, and so forth. Orders will be processed and shipped out as quickly as possible by VORO. We have no control over the delivery's transit time once it leaves our facility with a package carrier (UPS, DHL, FedEx Australia Post). Thus, any delays after shipping are the responsibility of the courier services, and we are not responsible for their location or care.

When submitting your payment, you will see a list of all applicable and precise shipping costs, excluding any potential customs charges. We check the quality of every item before it leaves our facilities as we prepare orders for shipping. Before shipping, each electric scooter goes through a quality check in-house. The scooters are subjected to a quality inspection by a group of full-time quality inspectors who work in our Chipping Norton location have faith in the calibre of the products that we support and services that we offer.

Signature Required for High-Value Items

To prevent theft, high-value items like the EMOVE Cruiser or Wolf King GT will be dispatched with a signature requirement for package receipt. Also, the courier may need to get in touch with you to arrange a delivery time. Make sure that you include the best contact information, especially your current phone number, for them to reach you.

Most deliveries occur between 8 AM and 8 PM AEDT/AEST and the signature requirement is decided and coordinated by the courier service. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 20% restocking fee.

Due to some COVID-19 constraints, the courier decides if a signature is required at drop-off, frequently erring on the side of less physical exposure. If any special arrangements are required, do get in touch with the courier directly to coordinate.

How to Check the Status of Your Order

When your order has been processed, quality inspected, and shipped, you will be sent a shipment notification by email and/or SMS. In the email, you will find package tracking information, including a link for you to track the shipment online. 

Unfortunately, once an order leaves our facility in Chipping Norton, we will be unable to control where it travels, how quickly it can move, etc., and will only have a limited understanding of its actual status. Your package will be delivered to you by courier services like Australia Post or UPS. You should speak with the courier provider directly if you want to determine the precise status of your delivery.

Other Factors Affecting Your Shipment

When Your Package Gets Damaged in Transit 

Despite our best efforts to ensure that the products are properly packed, accidents can nevertheless happen between our warehouse and your destination. Upon receipt, please tell the delivery person to mark the package as "damaged" and refuse delivery if your goods were damaged in transit. You may want to document the package with photos/videos. Notify us and the courier immediately if you are unable to refuse the damaged goods or if transportation damage is hidden.

Within seven days of receiving the shipment, you should:

When Your Package Has a Wrong or Incomplete Address

The cost of redelivering your order to a correct address will be your responsibility and at your expense if the package is returned to our facility due to an incomplete or wrong address. If the address entered at checkout is incomplete or erroneous, VORO will not be liable for the loss of your order.

Upon accepting orders, VORO will do its best to meet the expected timeline. VORO disclaims responsibility for any delivery delays brought on by extreme weather or unforeseeable circumstances. Customers may need to be contacted by VORO to confirm orders to ensure the security of purchases, which could lead to delays. Availability of the inventory and distance to the distribution centre can also affect the transit time.