Hi Voromotors
I have been so excited about the arrival of my Emove Cruiser, but there have been a number of issues upon arrival which have disappointed me:
1. Adjusting the stem to the right height was extremely difficult. When I tightened the screw the latch wouldnt close so I had to close the latch and tighten the screw. In order to tighten it enough so that the stem didnt move up and down (very dangerous!) I had to use a wrench which wrecked the paint on the scooter. It was much harder than any other scooter I have worked on.
2. The Scooter had an Amercian power plug. The information manual indicated that there were both US and Australian power plugs available. When shipping to the Australian market, we should have received an Australian plug.
3. I havent yet managed to fold down the scooter. It looks very easy on the manual and on the youtube videos, but the release knob just wont come out. I've tried WD40 and oiling the area, but had no luck yet. I very much hope that I can do this, as I need to use it on public transport. its disappointing that its this hard. I've owned other Scooters before and had no difficulties like this before.
4. The one contact number for Voromotors Australia on its website and packaging isnt valid. When you ring it, it says the number is invalid. Then I tried the online assistant and got no response. You can imagine my frustration after having all these problems with the Scooter and not being able to speak to someone about it!
So all in all, very disappointed.
Marty