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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Background: I have owned 5 scooters, including Kaabo wolf warrior GT with reinforced seat. I am 95kg 175cm tall and use scooters to commute 34km each day to work.
Positives: seat is very solid - no squeaking or movement as I have noticed in reviews of the standard seat. Seat height allows me to still put both feet on the ground, which is great for getting around people at slower speeds. Large stable base for more stability.
Negatives: screws provided with seat are too short and do not hold in the plastic threads in the scooter deck. I replaced them with slightly larger and longer screws (M5 13mm) with no issues since. The padded seat provided is quite uncomfortable (in my opinion) - the front section foam is too firm and back section too soft, and the seat is very wide. I replaced the seat with a narrower bike seat (I did the same thing for the WWGT seat).
Other: make sure you tighten all the screws (preferably using locktite) before using the seat as they can come loose and fall off, as has happened on my WWGT seat previously.
Overall a good set-up and made to last (I did 4000km on my WWGT with the reinforced seat with no major issues)
I’ve purchased two of these and they’re fantastic. Very comfortable to sit on, the most comfortable bike/scooter seat I’ve ever sat on. I would still recommend wearing padded bike shorts for extra comfort.
If you place the seat in the furthest back position you can even still stand on the scooter which is fantastic if you want to give yourself a break from sitting.
The only issue I’ve found is that the bolts that come with the seat are not quite long enough to sturdily hold the seat in, so I would recommend buying some bolts of the same kind that are longer. Aside from that however I would absolutely recommend this seat if you own an emove cruiser, it is fantastic for long journeys and the scooter also feels safer to use.
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