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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Delivery was great i called with enquire and they very very helpful and pleasant on the phone will be purchasing another one in the next couple days good work voro motors 👍🏻
EMOVE Cruiser S 52V 1600W Dual Suspension - Long Range Electric Scooter
Love this store.
We bought two EMOVE Cruiser S and cannot be happier.
Jim did everything he said he’d do and so helpful.
After sales support and communication is excellent as well.
14 day review requested from Voro however still awaiting arrival of scooter. Hopefully arriving soon.
Hi Voromotors
I have been so excited about the arrival of my Emove Cruiser, but there have been a number of issues upon arrival which have disappointed me:
1. Adjusting the stem to the right height was extremely difficult. When I tightened the screw the latch wouldnt close so I had to close the latch and tighten the screw. In order to tighten it enough so that the stem didnt move up and down (very dangerous!) I had to use a wrench which wrecked the paint on the scooter. It was much harder than any other scooter I have worked on.
2. The Scooter had an Amercian power plug. The information manual indicated that there were both US and Australian power plugs available. When shipping to the Australian market, we should have received an Australian plug.
3. I havent yet managed to fold down the scooter. It looks very easy on the manual and on the youtube videos, but the release knob just wont come out. I've tried WD40 and oiling the area, but had no luck yet. I very much hope that I can do this, as I need to use it on public transport. its disappointing that its this hard. I've owned other Scooters before and had no difficulties like this before.
4. The one contact number for Voromotors Australia on its website and packaging isnt valid. When you ring it, it says the number is invalid. Then I tried the online assistant and got no response. You can imagine my frustration after having all these problems with the Scooter and not being able to speak to someone about it!
So all in all, very disappointed.
Marty
Hi Martin,
Thank you for your review and we are sorry to hear you are facing some minor issues,
However, they are all easy to resolve and we are always here to help:
1)Adjusting the clamp to be tight enough is quite an easy procedure but can get a bit tricky sometimes if you haven't dealt with one of this before, you just need to tighten or release the screw once the clamp is free , until you find the sweet spot that is not too tight and not too soft,
Also here is a video we have made on how to do this: https://youtu.be/if2RCP9siHo?feature=shared
if you still don't achieve this, we can organize a video call to help you out.
2)Apologies for the mistake and not including the AUS plug inside the box, we are sending you one right now as a backorder,
As we serve customers worldwide, sometimes our central factory may make a mistake, again we apologize.
3)Folding the Cruiser is easy after getting used to it, please see this video guide to help you better understand hod to do this: https://youtu.be/aUx3s8rBp-A?feature=shared
4)Contacting us is easy on our toll free number, we can guarantee it is active as we receive many call every single day, please check if you called the correct number and in working hours:
Phone:+1 (888) 851 9970 Monday to Friday. 9am to 5pm
However if this doesn't work for you, call us direct on our landline: (02) 9724 7491
Hope we can solve everything.
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