Social Media Community Manager (Los Angeles)

We are hiring a community manager to join our team! In this role you will be responsible for fostering social communities through Facebook, Instagram, Twitter, TikTok, Reddit, Youtube and more. Priority will be Reddit and Facebook. Working closely under the supervision of the marketing and customer service team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. This role is about engaging and managing a positive social media presence - Growing our social media accounts is not a priority for this position. You must have a strong knowledge of the micro mobility industry.

What you will be doing:

• Engage our communities through Facebook groups and social media accounts
• Deploy timely and engaging content optimized for the platform used and the intended audience
• Schedule posts as planned from the content calendars
• Work closely with customer service team and marketing team to assist our customers
• Follow-through with situations to ensure every case report gets taken care of
• Being fully transparent and upfront to our customers about status updates
• Getting to the truth of a situation and present it publicly to our customers in a positive attitude
• Ensuring there is a plan of action for every case report
• Making sure every comment online is responded to
• Being involved in our weekly live show (preferred but not required)

Our communities:

• https://www.facebook.com/groups/emoveownersclub/
• https://www.facebook.com/groups/voromotorsclub/
• https://www.facebook.com/groups/electricscooterusa
• https://www.reddit.com/r/ElectricScooters/
• https://www.reddit.com/r/voromotors/

Must have:

• Experienced in customer service
• Experienced in responding to queries + comments through social media accounts

Nice to have:

• Having a positive outlook in general
• Have a history of being fun and witty with your responses
• No formal qualifications required