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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Charging Port for the EMOVE Cruiser Electric Scooter
Not much to say. The part was good and worked good.
Worked!
My Electric scooter (which I really have been enjoying) stopped charging. The scooter itself seemed fine, the battery wasn’t draining overly quickly or anything but the battery wasn’t charging when I plugged it in. I figured it was either a problem with the charging port or the power cable. Since the charging port is exposed to reasonably gnarly conditions on the underside of the scooter’s body… and the power cord never really left my house, I figured that was probably the problem. It was easy enough to change (just followed the online instruction) with one minor design change in the new part. However, it turns out my problem was the power cord! So… if you want save yourself a few days, order both parts at once. The service agent I talked to was also quite helpful.
This scooter has enough strength to get me straight up the big hill I live on! Get the handle so much easier to lift up stairs no need to fold. And the thumb throttle is a must if you are going to wear gloves.
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