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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
52V Controller with Motor Hall Cable (New 2021 EMOVE Cruiser)
I have about 900 miles in my Emove Cruiser. Beginning a couple hundred miles ago the scooter started having problems. For instance, I would ride over a rough patch of asphalt or a bump in the road and the motor would cut out and I would have to release and re-engage the thumb throttle to get the motor to kick in again. As time went on, it would happen more frequently and I also noticed my scooter’s top speed was getting less and less. I wasn’t sure if the issue was the motor itself, the battery, or the controller. I decided to try first replacing the controller and it turned out to be the right decision. The Cruiser runs like new again and actually appears to be running better than before. I’m happy to be able to cruise around and save money on gas again. The only thing I’ll recommend for others looking to purchase this controller is to make sure you email Voro and have them email you the link to the latest installation video; the new controller is larger and, therefore, needs to be placed in the battery compartment instead of where the original (smaller) controller sits and the new controller also has a boatload of wiring that needs to be connected correctly and the video does a good job explaining the process. Lastly, when I was done and went to first use the scooter I found that the motor was running in reverse rather than in the correct direction. It turned out that two of the three colored wires leading from the controller to the motor needed to be swapped (originally these three wires (yellow, green, and blue) needed to be connected to the same respective color; i.e. the yellow controller wire connects to the yellow motor wire, the blue to the blue, etc. However, in my case I had to swap the green and blue wires in order to get the rear wheel motor to spin in the correct direction; i.e. I had to connect the blue controller wire to the green motor wire and the green controller wire to the blue motor wire (the yellow wires remained the same and were connected to each other). Once I did that, the scooter was up and running correctly and I’ve been cruising around ever since!
Highly recommended if you’re having the same issues I was having
52V Controller with Motor Hall Cable (New 2021 EMOVE Cruiser)
Very difficult to fit in the available space, it will take some expert cable management. 4 stars not 5 because of the high difficulty of fit.
About four months after purchase, my Emove developed a glitch to where it would sporadically limit its high speed to about 15 MPH.
I contacted tech support via email and they quickly determined that it was the main CPU had failed. They offered to either do the repair or ship the part for free. I felt it was a simple enough repair so I opted for option B. The part arrived promptly and the video guidance was super easy to follow. In less than 1 hour I had my scooter back up and running with a brand new CPU. It incidentally had a few upgrades and my motor braking is now working much better than on the old one.
Thank you for your excellent and speedy support!
Chris F
Seattle
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