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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Excellent but the mph reading is very inaccurate
Easy peasy swap out with the OEM trigger… worked well…. display was nice, wish it was a tad brighter, but worked for my needs. My thumb was happy.
My first escooter was a FluidFreeride Horizon. I ordered it on a Thursday... was emailed that it was to arrive the following Tuesday.
Shipping was delayed until the following week. When it was out for delivery, I luckily looked at the delivery status and it showed that FedEx was at the apartment building.
I went downstairs and caught the truck before it left. The driver did not want to drop off the boxed Horizon.
I ordered my Emove Cruiser from Voro's site late Saturday night. I was sent am email that I was to receive my Cruiser on Thursday. I was skeptical about the delivery because of the bad experience from the Horizon.
On Thursday, I got a knock on my door and I found the boxed Cruiser at my door.
Absolutely great receiving experience.
I have since ordered a couple more times from Voro and have had the same great response.
The Horizon is a fantastic scooter. But the Cruiser is even better.
I took a fall on my Horizon in the first week because it got a flat due to tire pinch. The Horizon gets challenging around 20mph... you feel the speed.
I have had zero issues with the Cruiser. At the Cruisers 30mph top speed, I feel safer than on the Horizon at 20mph.
I ride the Cruiser exclusively. I've ridden the Horizon once(I didn't want to risk my Cruiser)in extreme cold, since receiving the Cruiser.
If you are thinking about your first scooter, skip the Horizon and get the Cruiser. Voro's customer service was better also!
easy swap, has a slight learning curve but enjoying it so far.
Bought and installed the thumb throttle today. Took me about 30 minutes, some may go faster, I go slow watching the video and rewinding not to miss anything. The cable is short and a tip I found was to collapse the right handle bar during installation otherwise you cannot remove the brake lever. I took the scooter on a 10 mile journey today, mostly flat paved trail. A huge improvement to the finger throttle which I thought covered the brake lever. The thumb throttle takes time getting used to, it is a little jerky jerky at the beginning until you get the touch. I have an average size hand and found that the thumb lever was not at the right position for my hand. In order for the thumb lever to be at the right spot for my thumb it would need to be moved more towards the center of the handle bars, but you cannot do this or else the right side handle bar will not collapse. So it seems to me that this thumb throttle was not an initial item with the scooter but an after thought. It needs to be re-designed for the ergonomics our your thumb placement. I thought of placing the volt meter on the other side of the handle bar to give move space to move more center. We shall see if I do this. A step up over the finger throttle for sure.
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